1. Questions; contacting us; reporting concerns
If you have questions or concerns about this Privacy Policy, our data practices, or your personal information, please contact us at contact@apsis.io.
2. A note about children
We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it as soon as reasonably possible. If you believe we may have collected information from a child under 13, please contact us.
3. A note to users outside the United States
If you access Cassava or our website from outside the United States, your information may be processed in the United States or other countries where our service providers operate. Those countries may have data protection laws that differ from the laws where you live.
Users in the UK or EEA
If you are in the United Kingdom or European Economic Area, Apsis Labs acts as the controller of personal information we process. We process information to provide our services, complete purchases, respond to requests, improve Cassava, satisfy legal obligations, and protect our rights and users. Please do not provide special category personal data, such as health, race, religion, or similar sensitive information, unless we specifically request it.
4. Types of information we collect
Information you provide
We may collect information such as your name, email address, account details, support messages, and other information you choose to provide.
Payment and license information
Payment processing is handled by Stripe. We do not store raw card numbers. We may store payment identifiers, customer identifiers, receipts, transaction metadata, license details, and related records needed to deliver licenses, support purchases, and maintain business records.
Usage and technical information
We may collect technical or anonymous information such as browser type, device information, operating system, referring pages, approximate location, log data, and website usage patterns. Cassava may also communicate with our services for license validation, update checks, downloads, or support-related functionality.
5. How we use information
- To provide Cassava, license delivery, downloads, accounts, and support.
- To process purchases and maintain transaction records.
- To respond to questions, bug reports, and support requests.
- To improve our website, software, documentation, and services.
- To detect abuse, prevent fraud, and protect our rights and users.
- To comply with legal obligations.
6. Disclosure of information
We may share information with service providers who help us operate our website, process payments, deliver email, host services, analyze usage, or provide support. We may also disclose information if required by law, to protect rights or safety, or as part of a merger, acquisition, financing, or sale of assets.
7. Third-party websites
Our website may link to third-party websites that operate independently of Apsis Labs. We are not responsible for their content, security, or privacy practices. Please review their policies before providing information to them.
8. Your choices
Email communications
You may opt out of promotional emails by following unsubscribe instructions where available or by contacting us. We may still send transactional messages related to purchases, licenses, security, or support.
Cookies and browser controls
You can adjust cookie settings through your browser. Some site features may not work correctly if cookies are disabled.
Access, correction, or deletion
You may contact us to request access, correction, or deletion of your personal information. We may retain certain information where needed for legal, security, operational, or accounting purposes.
9. Security
We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will reflect the latest version. Please review this Privacy Policy periodically to stay informed.